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Improvement needed at West London Mental Health NHS Trust

Agata Usewicz

Posted by Agata Usewicz | Partner
On 9th February 2017

The Care Quality Commission (CQC) has today published its findings following an inspection of West London Mental Health NHS Trust in November 2016. It found that 9 out of the 11 service areas examined required improvement, and rated the Trust as “Requires Improvement” overall. Standards appear to have fallen since the last inspection which was carried out in 2015, when 5 out of the 11 areas examined were rated as “good”.

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Promoting patient safety: NHS complaints and whistleblowers

Emma Wray

Posted by Emma Wray | Senior Associate
On 3rd February 2017

The Health Select Committee’s recent inquiry into the handling of complaints from patients and the public, and concerns raised by staff, concludes that while patient safety and the treatment of complaints and concerns have become high profile issues in the last few years, this is only the beginning of a process of change with significant scope for further improvement.

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