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How to make a complaint

If you are not happy with the medical services that you or a family member received under the NHS or privately, such as receiving inadequate or needless medical treatment, you have the right to have your concerns investigated and to be given a full and prompt response by the treating body.

When making a complaint you need to ensure you apply the correct procedure as prescribed by the NHS, or private body.

Depending on where you received treatment, complaint procedures will vary between NHS services and countries. You can choose to make a complaint in writing, by email or by speaking to the service. If you choose to speak to the service, they may be able to resolve your complaint or concern without requiring you to go through the formal complains process, which is also known as a local resolution.

If you don’t feel comfortable raising your concerns directly or your issue was not resolved, then you can choose to make a full formal complaint following the complaints process. Please see the links below for the full process for each country.

A summary of most relevant webpages and information is provided for you here:

In order to assist you in writing your complaint, a sample letter has been provided.


If you are not happy with the medical treatment that you or a family member received, you are entitled to request a copy of your / your family member’s medical records.

A summary of actions you need to take is provided for you:


Our Medical Negligence Solicitors are backed by four decades of experience. Our legal practice and team of London Solicitors have a strong track record of achieving favourable client outcomes. For expert legal advice use our contact form or call us on 0800 437 0322 today.

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