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How to make a complaint

If you are not happy with the medical treatment that you or a family member received under the NHS or privately you have the right to have your concerns investigated and to be given a full and prompt response by the treating body.

When making a complaint you need to ensure you apply the correct procedure as prescribed by the NHS, or private body.

Depending on where you received treatment, complaint procedures will vary.

A summary of most relevant webpages and information is provided for you here:

In order to assist you in writing your complaint, a sample letter has been provided.

Requesting Medical Records

If you are not happy with the medical treatment that you or a family member received, you are entitled to request a copy of your / your family member’s medical records.

A summary of actions you need to take is provided for you:

  • Requesting medical records [hyperlink to subpage]
  • Requesting medical records after death [hyperlink to subpage]

Summary of useful websites