We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
We hope that you will initially be able to resolve any problem or complaint that you have with your lawyer on an informal basis. However, if this is not possible, we will apply the following procedure.
If you have a complaint that you have not been able to resolve informally with your lawyer, please contact Bree Knight, our Complaints Coordinator. Her email address is firstname.lastname@example.org
Ms Knight will pass your complaint to the partner in charge of the department involved in your complaint or another partner if appropriate. Nigel Richardson, Client Relations Partner will also oversee the matter.
If you are dissatisfied with our handling of your complaint you may refer the matter to:
The time limit for a person to complain to the Legal Ombudsman is six months from the date of the written response to their complaint.
If you would like to provide any other feedback, please e-mail email@example.com.
Fill out this form and one of the team will get back to you:
Our offices are open from Monday to Friday from 9 am to 6 pm.
|Phone:||0800 437 0322|
|Fax:||020 7388 2106|
|Address:||Hodge Jones & Allen Solicitors 180 North Gower Street London NW1 2NB|