New Enquiry Handler

Leading London NW1 Solicitors

We have an exciting opportunity for a front-line call handler to come and join our growing New Enquiry Handling Team at Hodge Jones & Allen. Your primary role will be to receive and screen calls from those seeking legal services from our specialist teams.

At Hodge Jones & Allen we care about righting wrongs for our clients and providing first-class personal legal services. As an advisor you will enjoy speaking with new callers and be able to deal professionally and sensitively with their enquiry. You will need to demonstrate an ability to question efficiently and listen closely to assess how to best match clients’ needs with the appropriate legal departments within the firm.

You will have the following skills and abilities:

• A minimum of 2 years’ experience handling a high level of calls, each day
• Excellent communication skills to interact with diverse community groups in a sensitive, empathetic and professional manner at all times
• Previous experience of working in a “one stop approach” contact centre (legal services would be an advantage)
• An excellent telephone manner with clear and pleasant verbal communication
• Ability to discuss and understand complex situations with clients in a supportive and non-judgmental way
• Analytical and written abilities to produce accurate, relevant and comprehensive notes
• Ability to analyse reports and when required present at monthly team meetings
• Able to use Microsoft Office effectively and to learn other firm systems relevant to your role and the business

Call Centre experience is essential

To apply please send a covering email, CV and current salary details to Adam Russell, arussell@hja.net

Unfortunately, due to the high volume of applications, we are unable to respond to all candidates. If you are successful, a member of the team will contact you directly. If you do not hear from us, please assume that your application has been unsuccessful.