Get In Touch
Employment Law for Businesses

Grievance Management

Susie Al-Qassab
Susie Al‑Qassab
Image coming soon - Private
Natalie Wellock
Ellen Clabburn
Ellen Clabburn

Dealing with a grievance at work can be a stressful time for all parties involved. To make it easier for you as the employer, it’s important that you have a clear, written policy in place so that your employees know the exact process to follow should they need to raise concerns.

At Hodge Jones & Allen we are experts in employment law. We empower businesses with this knowledge, explaining all of your options and giving recommendations to help you navigate the process.

Why choose Hodge Jones & Allen solicitors?

We understand that trying to navigate through a fair and objective grievance procedure can be difficult. 

With expertise in employment law, we give you the knowledge you need, explaining all of your options and giving recommendations on how to proceed. We can review existing policies as well as create new ones to ensure you are compliant and in turn avoid costly employment disputes with employees.

Our focus is to try and avoid claims arising in the first place by ensuring that you and your business have a thorough disciplinary and grievance procedure in place and are equipped to deal with any complaints which may arise in the most effective and efficient way. This will allow you to focus on the success of your business with the peace of mind that you have minimised any risk to your business.


Back to top

Helping businesses deal with grievance management

From time to time, your business may face instances where employees are unhappy about an aspect of their employment. In such cases, they will sometimes look to raise a grievance. 

How your business handles these is important. It’s vital that you ensure you’re following a proper disciplinary and grievance procedure at all times so that any grievance is dealt with in a timely manner and handled sensitively.

Failure to follow a satisfactory grievance procedure could result in your employees taking you to a tribunal.  If you have failed to follow the ACAS Code of Practice, any damages awarded by the tribunal in related claims could be increased.

At Hodge Jones & Allen, we help by giving you: 

  • Guidance on implementing grievance procedures.
  • Support with such procedures.
  • Options on how to deal with difficult employees.
  • Advice and support for specific, sensitive matters.
  • The reassurance that your procedures and actions are compliant with UK Employment Law and the ACAS Code of Practice.
Back to top

How can I get legal advice?

If you’re unsure whether your current grievance procedure is adequate or you have a live issue that may require sensitive advice, contact us and we can advise you accordingly. Where necessary, we will help you to implement more robust procedures. We’d approach any specific scenario from a risk perspective about the potential for it to turn into a legal claim.

You will be allocated to the most appropriate lawyer for your matter, who will be able to advise you on what current policy and procedures you should have. If one of your employees brings a grievance and you are unsure on how to handle it, we will advise you accordingly and, where necessary, defend your business against any tribunal claims

We will provide clear and upfront cost information to ensure that you remain in control of your costs at every stage.

Contact our expert Employment team on
or request a call back.
Back to top

Featured cases

Navigating complex and inter-related grievances

We helped a client to successfully navigate complex and inter-related grievances, disciplinaries, dismissals and resignations involving several employees and allegations of Islamophobia and breach of competition laws.

National retailer

We provided advice to a national retailer, including drafting their contracts and policies and have provided them with advice and support in relation to internal grievance, disciplinary and restructure processes.


Back to top

Frequently asked questions

What is a grievance procedure?

A grievance procedure is a policy, ideally in writing, which provides employees with information about raising a grievance at work. It should identify how the employee can raise their complaint, to whom the complaint should be sent and which steps the company will take to investigate the complaint and report back to the employee.

Who should investigate grievances?

The individual appointed to investigate the grievance should be independent from the subject of the complaint. This could be a manager or, for a small business, it could be an independent person, such as an HR Consultant or lawyer.

Do employees have the right to be represented at a grievance meeting?

An employee is entitled to bring a colleague or trade union representative to a grievance meeting. Any extension of this right is at the discretion of the employer.

Further Reading
View all