Family Legal Assistant

We are looking to recruit a part time Legal Assistant to join our busy Family department. Hybrid working will be considered.

REPORTING TO
Head of Department

LIAISES WITH
Internally:
All members of the firm depending on the nature of the matter needing to be addressed
Externally:
New and existing clients, members of the public, other peers and professionals such as solicitors, barristers, court staff and experts.

JOB OVERVIEW
Your primary responsibility will be to provide administrative support and assistance to the Head of Department and senior fee earners in the team, including managing diaries, opening files, liaising with relevant third parties (as above) and any other administrative matters.

DUTIES AND KEY RESPONSIBILITIES
Duties will vary in importance and priority, depending on circumstances and the needs of the business at any particular time, but will include the following key responsibilities:

• Maintain updated referral sources and provide relevant information to the departments
• Forward messages in a timely manner
• Demonstrate an ability to work effectively within a team and support team goals
• Make outgoing calls to clients or other third parties as appropriate
• Complete an accurate written attendance note of any relevant calls and ensure it is logged on the clients’ electronic file using the appropriate IT systems e.g. Salesforce/Proclaim, and email the relevant fee earner(s)
• Maintain an orderly and efficient filing system within Salesforce, Microsoft Word and Proclaim to ensure that all relevant documentation (paper and electronic) is readily accessible
• Liaise with fee earners as appropriate
• Provide a generic ‘one stop’ approach, providing support across the team when required
• Any other duties within the scope and capability of the jobholder, as may be reasonably required.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Good administrative and literacy skills
• Good time management skills
• Able to demonstrate excellent customer service skills
• Ability to handle a high level of incoming calls, interacting with a diverse client population in a sensitive and professional manner at all times
• Demonstrates an excellent telephone manner with a clear and pleasant speaking voice; a positive client and focussed attitude
• Experience of working to achieve set service level agreements
• Ability to discuss and understand complex situations with clients in a supportive and non-judgemental way
• Excellent analytical and written abilities to produce accurate, relevant and comprehensive notes
• Able to write up monthly reports and report back in the team’s monthly meetings with a confident manner
• Ability to use Microsoft Office effectively and to learn other Firm systems relevant to your role and the business
• The ability to carry out training when required

HOURS OF WORK
Part time hours. Flexible and hybrid working will be considered for the right candidate, including those with childcare responsibilities.

To apply, please send your CV, covering letter and salary expectations to Alisha Patel at alishapatel@hja.net.

Unfortunately, due to the high volume of applications, we are unable to respond to all candidates. If you are successful, a member of the team will contact you directly. If you do not hear from us, please assume that your application has been unsuccessful.