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Call Centre Advisor

We have an exciting opportunity for a Call Centre Advisor working within the HJA Marketing team. Your primary responsibility will be to receive and screen calls from those seeking HJA’s legal services, primarily from the Housing department.

In dealing with a high level of incoming calls, the Call Centre Advisor will interact with clients in a sensitive and professional manner, utilising interviewing skills to assess how to best match clients with the appropriate resources within the firm or externally.

You will be:

  • An experienced call handler, with a minimum of 2 years’ experience
  • Ability to handle a high level of incoming calls, interacting with a diverse client population in a sensitive and professional manner at all times
  • Previous experience of working in a “one stop approach” contact centre (legal services would be an advantage)
  • Demonstrates an excellent telephone manner with a clear and pleasant speaking voice; a positive client and focused attitude
  • A minimum of on 2 years’ experience dealing with clients face to face with a professional approach
  • Ability to discuss and understand complex situations with clients in a supportive and non-judgmental way
  • Excellent analytical and written abilities to produce accurate, relevant and comprehensive notes
  • Able to write up monthly reports and report back in the teams monthly meetings with a confident manner
  • Ability to use Microsoft Office effectively and to learn other Firm systems relevant to your role and the business
  • The ability to carry out training when required
  • The ability to deal with sensitive issues and to show empathy with clients.

Call Centre experience is essential.

Working hours, 35 per week, 9:30am to 5:30pm in line with the company’s work life balance ethos.

Operating from modern Central London premises, Hodge Jones & Allen LLP is a top ranking law firm offering good prospects, training and IT facilities.

Covering letter, CV and current salary details to Leah Gill, Hodge Jones & Allen LLP, 180 North Gower Street, London NW1 2NB or email lgill@hja.net

Closing date: 5pm on Friday 20 July

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Our offices are open from Monday to Friday from 9 am to 6 pm.

Phone:0800 437 0322
Fax:020 7388 2106
Address:Hodge Jones & Allen LLP
180 North Gower Street
London
NW1 2NB